One Call confirms ransomware attack

cyber-attack

The cyber attack, which caused disruption to the broker's IT systems, and the criminal gang behind it are under investigation by the police.

One Call Insurance has confirmed that it has been subject to a ransomware attack orchestrated by a criminal organisation.

As previously reported the Doncaster-based broker started experiencing technical issues on 13 May which left customers unable to contact the business via phone or live chat or login to its customer portal.

The broker said on Twitter on 21 May that all of its services were back up and running again.

Disruption
A spokesperson from One Call Insurance told Insurance Age: On

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

FSCS gives first insight on increasing levy to £394m

The Financial Services Compensation Scheme has indicated its levy for 2025/26 will rise to £394m from £265m this financial year as it cited having lower surpluses to carry forward and offset bills – a factor that has benefited brokers for two years in a row.

Konsileo seals £8m fundraise

Top 100 insurance broker Konsileo has completed an £8m fundraise to accelerate its expansion across the UK, Insurance Age can reveal.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: