Brokers and loss adjusters – can it be a winning partnership?
News analysis: Rachel Gordon investigates how broker-owned loss adjusters are changing the claims process and whether they could pile on the pressure for insurers.
When brokers do their utmost to ensure clients gain the best possible result following a claim, there are smiles all round.
But much depends on the loss adjuster who oversees the process and this can be hit or miss. Will they be responsive, empathetic and agree a full settlement or will they be over worked, elusive and obdurate if there is a sticking point over indemnity?
Because there can be uncertainty, brokers may – in the case of large claims – seek to influence which loss adjuster is
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