Brokers lacking when it comes to commercial motor FNOL best practice
Brokers are lagging in educating commercial motor clients on the best practice when it comes to first notification of loss procedures.
That is one of the headline findings from Direct Commercial’s latest Broker Barometer survey that found two-thirds (67%) of respondents reported policyholders are asking them to report claims on their behalf rather than directly approaching the insurer or MGA.
Direct Commercial notes this is contrary to best practice for FNOL procedures, as was the fact only a quarter (28%) of commercial motor brokers are asking policyholders to report and make a claim from the roadside.
Positive developmentsDesp
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Commercial
Onex MD targets “responsible growth” after completing Accredited deal
Onex Partners has completed its acquisition of fronting business Accredited.
C-Quence seeks to “unleash” digital tools and target schemes after Sompo tie-up
C-Quence is looking to “unleash the breadth” of its digital capabilities and target more schemes business having switched capacity provider for its property and casualty and property owners propositions.
Optio takes Soni from Axa as CEO
Specialty managing general agent Optio Group has swooped for Axa UK commercial director Deepak Soni as its new CEO.
Avid targets £100m GWP by end of 2025
Managing director of Avid Insurance Services, Stephen Gibson, is targeting £100m of gross written premium by the end of 2025, growing from around £75m to £80m this year.
Cannabis MGU hires Midson to build network with UK brokers
CannGen Insurance Europe has recruited Alan Midson as development director for the UK and Europe with a remit of building out the company’s network of brokers in all legalised countries.
Application and ghost broking motor fraud up 64% at Aviva
Aviva spotted fraud on more than 51,000 motor policy applications last year, up 64% on its 2022 detection figures, the insurer has revealed.
The stats: Q1 2024 - Commercial combined slows to near halt
The year has started with almost no average premium growth in commercial combined while fleet and property owners have powered ahead, according to the latest statistics from Acturis.
SRG buys schemes broker Strategic Insurance Services
Specialist Risk Group has signed up to buy Strategic Insurance Services in the consolidator’s first deal since its new backers were revealed.
Most read
- RSA expects new business “clunkiness” to ease from July as it continues NIG integration
- Application and ghost broking motor fraud up 64% at Aviva
- The stats: Q1 2024 - Commercial combined slows to near halt