Loss adjusters in spotlight as FOS buildings insurance complaints hit 10-year high
The number of buildings insurance complaints filed to the Financial Ombudsman Service hit a record quarterly high of 2001 between April and June.
The FOS flagged the more third parties involved in a claim, the higher the chance of poor communication, delays and consumer dissatisfaction
Cases were up by 13% compared with the same period the year before.
According to the FOS, the top three reasons for complaints were claim decline (41%), claim delay (23%) and claim value (8%).
Case issuesThe FOS reported seeing cases related to a range of issues including:
Increasing numbers of cases where flood and storm damage is complex and expensive.SupplyOnly users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
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