News analysis: RSA's big challenge - turning around broker service
RSA is investing in its broker service as it aims to reverse years of decline. Having published its strategic roadmap for 2025, Saxon East discovers that although there is plenty of goodwill, it faces a battle to convince brokers it can achieve its goals
On a narrow road, a stone’s throw from Ilford train station in Essex, lie the offices of Trident Insurance.
Aged 67, chairman Robert Marshall is still working hard, proud of the business he built up over the years.
For too long, Marshall feels the big insurers have let him down. With only a few million in premium each year, the large insurers have given him poor service and made life difficult in obtaining agencies.
The wait on referrals is agonising.
“You have to wait for sometimes a week
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Insurer
People Moves: 1 – 5 July 2024
Stay in the loop with the latest insurance personnel moves.
Munich Re MGA put into run-off
Munich Re has put GrovesJohnWestrup, its high-net-worth managing general agent, into run-off.
Event insurance – how is the sector evolving to meet the changing risk landscape?
While the event sector has rebounded post-Covid, it still faces a host of challenges. Challenges that offer brokers opportunities to help organisers both manage and mitigate risks to soften the blow if they have to cancel or postpone a planned event due to factors out of their control. Martin Friel reports
SRG buys political violence specialist Tristar Special Risks
Specialist Risk Group has acquired political violence specialist Tristar Special Risks building out SRG’s managing general agent, MX, which was launched in December 2021.
Beazley names Sam Franks as country manager of UK & Ireland
Sam Franks has been appointed to the newly created role of country manager of UK & Ireland at Beazley, effective immediately.
Meet the MGA: Rokstone
Ian Anson, MD of Rokstone, highlights talent that passes the ‘BBQ test’, an entrepreneurial culture and deep relationships with capacity providers as key to it achieving its goal of stretching the boundaries of what an MGA can offer.
Meet the MGA: Phoenix Specialty
A new entrant into the construction insurance market, Tim James, managing director at Phoenix, explains how it is responding to the wide variety of risks that exist within the market in the UK today, with eyes on global expansion in the future.
Bspoke ramps up in HNW with multiple ex-H&L appointments
The Bspoke Group has appointed Adrian Ewington as managing director of Bspoke Private Clients, its mid and high net worth specialist managing general agent.