Two decades of growth

A major transformation for this independent, regional insurance broker has taken place over the last two years, writes Andrew Tjaardstra.

When you are trying to set up a rival business down the road from your existing company but have not quite finalised the details, the last thing you need is your software company of choice ringing your current boss to ask the whereabouts of the proposed local broking firm. This is what happened to NPA's owners, Bob Pybus and Cliff Nott - each 50% shareholders - who were promptly fired and realised that this was the point of no return for their plans, which were, in part, driven by not feeling