Motor still in spotlight as FOS confirms half-year GI complaints rise
The Financial Ombudsman Service has again flagged car and motorcycle insurance complaints as it calculated an 18% rise in general insurance cases.
The surge took the level of GI and pure protection complaints to 22,845 in the second half of 2023, compared to 19,346 in the last six months of the year before.
According to the FOS, car and motorcycle complaints had the sharpest rise within the GI sector driven by continued delays in firms being able to put things right when a claim is made, as well as insurer’s valuation of a vehicle.
The ombudsman previously revealed the level of motor complaints hit 4,123 between October and December 2023
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Insight
People Moves: 11 – 15 November 2024
Stay in the loop with the latest personnel moves in insurance.
Broking Success: Insight in niche areas
Tim Sydenham, managing director of County Insurance Services, looks to grow policy count in niche areas, as the business celebrates 40 years.
Howden bolsters presence in the North West with Manchester headquarters
Howden Insurance as opened its first North West headquarters with a new office in Manchester, boosting the broker's presence in the region.
Aviva UK general insurance GWP soars by 18%
Aviva UK has reported an 18% rise in general insurance gross written premiums to £5.7bn over the first nine months of 2024.
FCA promises reframed and revised ‘name and shame’ plans but no decision until early next year
In a House of Lords Financial Services Regulation Committee evidence session earlier today, Financial Conduct Authority CEO Nikhil Rathi said no decision will be made on its investigation transparency proposals consultation until early next year.
Bridge launches wholesale division with new recruits
Bridge Insurance Brokers is launching a specialist wholesale division for real estate business to work with third-party brokers.
FCA closes in on authorisation targets as performance rises again
The Financial Conduct Authority has improved its delivery on the two broker-related authorisation metrics that remain in the ‘amber’ zone as it hones in on delivering a ‘green’ performance in all five relevant categories.
Howden opens in Canterbury
Howden Insurance has opened in Canterbury, adding to its network of over 200 branches.