Customer service

Social media: A squeaky clean image

As the potential grows for customers to express their opinion across numerous platforms, so too does the importance of preserving your reputation online. Jon Ralph reports on broker use of social media.

Power hour: A flood defence drought

The coalition has already announced that flood defence spending is to be cut. With the Statement of Principles due to run out in 2013 this month's discussion focuses on the possible impact for insurance. Emmanuel Kenning reports from Manchester.

Agenda: Hopes for the New Year

Ten years have passed since the dawn of the new millennium. The predictions of economic meltdown because of the millennium bug were false but we have seen crises that have had enormous impact on the global economy: 9/11, the crash of the dot-com bubble…

Product launch: Axa Art pledges speedy service

High-net-worth insurer Axa Art Insurance has committed itself to providing a maximum 24-hour turnaround time when it comes to quoting on new broker business, upon receiving all the necessary information.

Agenda: Commission disclosure

The European Union (EU) is now putting together its consultation paper on a revised Insurance Mediation Directive and this will include their views on commission disclosure.

Broker claims debate: Giving credit where it's due

Credit-hire organisations step in to provide replacement vehicles to not at fault drivers when insurers fail to serve their needs. Unsurprisingly, the relationship between the two industries has always been tense. Edward Murray asks where brokers fit in…

Viewpoint: The pros and cons of commission disclosure

Evolution Underwriting CEO Paul Upton evaluates the pros and cons of commission disclosure for large and small brokers as the transparency of the current model comes under scrutiny by professionals in the US and the UK as well as by the European…

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