Customer service

News review: August

Axa Insurance customer experience director, Paul Meehan, expressed interest in filling the senior management vacancy in the company's commercial division.

Your letters: Open letter to the ABI, FSA and FOS

We have it all: human rights, data protection, statutory obligations, regulatory regimes, codes of conduct, corporate governance, rules of engagement, terms of reference, standards for this, standards for that and, ah yes, let's not forget, 'complaints…

All quiet on the North-western front?

The healthy competition between its two dominant cities, Manchester and Leeds, makes the North-west insurance market anything but quiet. Martin Friel profiles some of the region's key players

Editor's comment - August 2010

If one good thing has come out of the Financial Services Compensation Scheme (FSCS) levy debacle, it is that brokers have shown there is only so much they can take.

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